Retain Your Current Account Number
Resets occur on your same account number, maintaining your history for tracking.
Resume from Your Last Failed Phase:
2-Phase Challenges: Restart from the phase you breached (e.g. Start from Phase 2, if Phase 2)
1-Phase Challenges: Restart from your original phase.
Account Reset Conditions:
Available when Hard Breach Rules* are violated & your
challenge is reset to the original account balance. All previous violations and penalties are cleared.
Hard Breach Rules:
*All hard breach rules still apply post-rescue
A “Rescue Account” button is
displayed in the client portal for eligible accounts. Simply click the button to be directed to the payment page with the appropriate discount (based on your 1st/2nd rescue opt-in)
applied. Check out and pay to
have your account reset.
Once purchase is completed,
your account is reset to your
starting balance, system
violations are cleared and your
account phase is restored to the point at which the breach
occurred. Look out for a final
confirmation email in your
inbox!
2. WHAT HAPPENS TO MY PROGRESS AND ACCOUNT NUMBER AFTER A RESCUE?
Your account number stays the same, and you’ll resume from the phase where you breached:
3. HOW LONG DO I HAVE TO ACTIVATE THE RESCUE?
You have 7 days from the date of the breach to activate the Rescue option in your client portal. After that, the offer disappears.
4. ARE THERE ANY LIMITS TO HOW MANY TIMES I CAN USE THE RESCUE?
Yes. Each account can only be rescued twice:
After that, no further rescues will be allowed on that account.
5. DO HARD BREACH RULES STILL APPLY AFTER I USE THE RESCUE?
Absolutely. All hard rules (drawdown limits, news trading rules, etc.) still apply. If you breach them again, you’ll have to use your second Rescue—if eligible
6. HOW DO I ACTIVATE THE RESCUE IN MY PORTAL?
Once the system detects a hard breach, you’ll get an automated email, and a “Rescue Account” button will appear in your client portal. Click it, complete the discounted payment, and your account will be reset. You’ll also receive an email
confirmation afterward.
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